Thank you for purchasing kitchen supplies from our website. We are committed to providing you with high-quality, safe, and practical products. If you are not satisfied with your purchase, you may request a return and refund in accordance with the following terms.

I. Return Period

You may request a return within 14 days from the date you receive the item(s). Return requests submitted after this period will not be accepted (unless the item suffers from a quality defect).

II. Return Conditions

To qualify for a return, the item(s) must meet the following conditions:

Unused, undamaged, and in their original condition;

Packaging intact (including original packaging, accessories, instruction manuals, etc.);

Suitable for resale;

Accompanied by a valid order number or proof of purchase.

III. Return Process

Please submit your return request via our customer service email: [email protected];

Once your request has been reviewed and approved, we will provide you with a return authorization and specific instructions;

Please follow the provided guidelines to ship the item(s) back to the designated address;

We will process your refund once we have received and inspected the returned item(s).

IV. Return Address

Once you have received return confirmation, please ship the item(s) to the following address:

2001 S Greenville St Santa Ana, CA 92704

(Please do not ship items back directly without obtaining prior authorization; doing so may delay or affect the refund processing.)

V. Refund Details

Once the returned item(s) have been verified as meeting the return conditions, the refund will be processed within 5–10 business days;

The refund will be issued back to your original payment account;

The actual time it takes for the funds to appear in your account may vary depending on your bank or payment service provider;

Original shipping charges (if applicable) are generally non-refundable, unless the return is due to a product quality issue or a shipping error on our part.

VI. Return Shipping Costs

Return shipping costs incurred for personal reasons (e.g., dislike of the item, incorrect size) shall be borne by the buyer;

Return shipping costs incurred due to product quality issues or shipping errors on our part shall be borne by us.

VII. Non-Returnable Items

The following items may not be eligible for return:

Items that have been used or are no longer suitable for resale;

Items marked as “Final Sale” or “Non-Returnable/Non-Exchangeable”;

Products that are unsuitable for return due to hygiene or safety reasons (e.g., opened items intended for food contact). 8. Exchange Instructions

We currently do not offer direct exchanges. If you wish to exchange an item, please first request a return and then place a new order.